U.S. companies are increasingly using AI to curb hiring plans, citing “cost avoidance” as a key metric to justify AI investments amid pressure to show returns. At software firm TS Imagine, AI-powered email sorting saves 4,000 work hours annually at 3% of employee costs, while Palantir reported AI reduced future headcount needs by 10-15%, according to company executives.
The trend is most pronounced in software development and customer service sectors, where companies are deferring or scaling back hiring plans, said Gartner analyst Arun Chandrasekaran. This shift comes as long-term unemployment in the U.S. has risen more than 50% since late 2022, though tech sector unemployment dropped to 2% in December.
